Refund Policy

At The Balanced Business Mama, we are committed to providing high-quality services and resources to support you in achieving your business and personal goals. Please read our refund policy carefully before making a purchase.

Your Rights Under Australian Consumer Law

As an Australian consumer, you are entitled to a refund, repair, or replacement if a product or service:

Is faulty, not of acceptable quality, or unsafe.

Does not match the description or perform as promised.

Fails to meet a consumer guarantee under the Australian Consumer Law (ACL).

If you believe a product or service purchased from us falls into any of the above categories, please contact us within a reasonable time, and we will work with you to resolve the issue.

Refunds for Change of Mind

We do not offer refunds for change of mind, so please choose carefully before making a purchase.

Digital Products and Online Courses

Due to the nature of digital products and online courses, refunds are only provided if the product is proven to be defective or not as described. Once you have accessed or downloaded the product, refunds will not be issued unless required by law.

Coaching and Mentoring Services

Refunds for coaching or mentoring services are not available. If unforeseen circumstances prevent you from continuing with a coaching or mentoring program, please contact us to discuss alternative options, such as rescheduling sessions.

How to Request a Refund

To request a refund or discuss your concerns, please contact us with the following information:

Your name and contact information.

Proof of purchase.

A description of the issue and why you believe a refund is warranted.

We will review your request and respond within 5 business days.

Amendments to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be published on our website and take effect immediately.

Thank you for choosing The Balanced Business Mama. We’re here to support you every step of the way!