Privacy Policy

1. Introduction

The Balanced Business Mama ("we," "our," or "us") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

By using our website, products, or services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

2. Information We Collect

We may collect the following types of personal information:

Personal Details: Name, email address, phone number, address, and other contact details.

Payment Information: Billing address and payment details for purchases or subscriptions.

User Activity: Information about your use of our website, such as pages visited and services accessed.

Communications: Records of correspondence, including emails and messages sent through our contact forms or social media.

Sensitive Information: Only when necessary and with your explicit consent, such as health information for specific services.

3. How We Collect Information

We collect personal information in the following ways:

Directly from You: When you sign up for our services, subscribe to our newsletters, or contact us.

Automatically: Through cookies and similar technologies when you visit our website.

Third Parties: From service providers or partners who refer you to us.

4. Use of Personal Information

We use your personal information for the following purposes:

To provide, manage, and improve our services.

To process payments and deliver digital products or services.

To communicate with you, including responding to inquiries and sending updates.

To personalise your experience on our website.

To comply with legal obligations and resolve disputes.

5. Disclosure of Personal Information

We may disclose your personal information:

To service providers, such as payment processors, email platforms, and IT support, under strict confidentiality agreements.

If required by law or to comply with legal processes.

To protect our rights, property, or safety, or that of others.

We do not sell or rent your personal information to third parties for marketing purposes.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or loss. This includes using secure servers, encryption, and regular monitoring of our systems. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Access and Correction

You have the right to:

Access the personal information we hold about you.

Request corrections to ensure the information is accurate, up-to-date, and complete.

To make a request, contact us using the details below. We may require verification of your identity before processing your request.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enhance your experience on our website.

Analyse website usage and improve functionality.

You can manage cookies through your browser settings, but disabling them may impact your experience.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on our website with the updated effective date.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us.

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable laws.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.